Help center
How can we help?
Finbird is a personal finance tracking app that helps you understand your spending habits and catch patterns early. If anything isn’t working as expected, we’re here to help.
Contact support
hello@finbird.appEmail us anytime. We typically respond within 1 business day (Monday–Friday, 9am–6pm Atlantic time).
Operated by Clear Health LLC
1225 Ave Ponce de Leon, San Juan, Puerto Rico, 00917
Before you email
To help us resolve your issue quickly, please include:
- The email address associated with your Finbird account
- Your device (e.g., iPhone 15 Pro) and iOS / browser version
- A short description of what you were trying to do
- What happened instead (a screenshot or screen recording is ideal)
Please do not send your bank credentials, full account numbers, or passwords. We will never ask for them.
Frequently asked questions
How do I reset my password?
On the sign-in screen, tap “Forgot password?” and enter your email. We’ll send you a secure reset link. If you signed up using Google, sign in with the same Google account — there’s no separate Finbird password to reset.
How do I delete my account?
Email hello@finbird.app from the address associated with your account and ask us to delete it. We’ll permanently remove your personal information from our active systems within 30 days, and from encrypted backups within 90 days. See our Privacy Policy for details.
How do I disconnect a bank account?
In the Finbird app, go to You → Connected accounts and tap the institution you want to remove. You can also revoke access from any device at my.plaid.com. Previously synced transactions stay in your Finbird account until you delete them.
How do I cancel my subscription?
Subscriptions purchased through the App Store can be managed in Settings → [your name] → Subscriptions on your iPhone or iPad. If you subscribed on the web, open the Finbird app, go to You → Subscription, and tap Manage. You’ll keep Pro access until the end of your current billing period.
Is my financial data secure?
Yes. Finbird connects to banks through Plaid using read-only access — we cannot move money or change account settings. All data is encrypted in transit (TLS 1.2+) and at rest. We never sell or share your personal financial data. Read more in our Privacy Policy.
Why isn't my bank connecting?
Bank connection issues are usually resolved by signing out of your bank’s mobile app and re-trying the connection. If the problem persists, the institution may be temporarily down on Plaid’s side — check status.plaid.com. If neither helps, email us with the bank name and we’ll investigate.
Where can I see what plan I'm on?
Open the Finbird app and go to You → Subscription. You’ll see your current plan, billing cycle, and next renewal date.
Can I export my data?
Yes. Pro subscribers can export transactions as CSV from You → Data & privacy → Export data. If you need a full export of everything we hold about you, email us and we’ll put it together within 30 days.
I think I found a bug. What now?
Please email us with a short description, the screen you were on, and a screenshot or screen recording if possible. Bug reports get prioritized — most fixes ship within a week.